Terms of Service
These Terms of Service ("Terms") govern access to and use of Atronet (the "Service"), operated by Atronet ("we", "us"). By creating an account or using the Service, you agree to these Terms on behalf of yourself and the business you represent ("you", "your business").
1. What the Service does
Atronet is AI software for service businesses. It includes an AI Receptionist that answers customer emails and, where texting is switched on for your account, text messages, and handles booking requests, plus optional Client Care and Marketing capabilities you can turn on individually. Messages your customers receive may be drafted by an AI model (Anthropic's Claude) and sent by email or by text via Twilio. You are responsible for the accuracy of the business information (hours, services, pricing) you provide, since these capabilities draft replies based on it.
2. Your account
You must provide accurate information when signing up and keep your login credentials secure. You're responsible for activity on your account. Notify us promptly of any unauthorized use.
3. SMS messaging and consent
By connecting a phone number to Atronet, you confirm you have the right to send automated text messages to the customers whose numbers you provide (e.g. through prior consent, an existing business relationship, or your customers texting your number first). You are responsible for complying with applicable messaging laws in your jurisdiction. For UK businesses, this includes the Privacy and Electronic Communications Regulations (PECR) and guidance from the Information Commissioner's Office (ICO); for US-connected numbers, this includes the TCPA and CTIA guidelines. Atronet automatically honors STOP/UNSUBSCRIBE/CANCEL/END/QUIT replies as an opt-out and START/UNSTOP as an opt-in, and will not send further automated messages to a number that has opted out. You must not use the Service to send unsolicited marketing texts to numbers that haven't consented to receive them.
4. Billing
Paid plans are billed monthly in advance through Stripe, our payment processor, from the day you subscribe. The current price of each plan and add-on is shown on our pricing page and at checkout, and there are no per-booking or per-client fees. There is no setup fee and no free trial. Atronet never stores your card details directly. Subscriptions renew automatically each month until canceled; you can cancel or update payment details at any time from your dashboard's billing portal. Fees already billed are non-refundable except where required by law.
5. Third-party integrations
The Service may connect to Gmail, Google Calendar, Outlook Mail, Outlook Calendar, Yahoo Mail, iCloud Mail and other email accounts (through our connection provider, Nylas), Calendly, GoHighLevel, Twilio, Stripe, and Anthropic on your behalf, using access you explicitly grant. Hosting, sign-in and email delivery are provided by Netlify, Supabase and our email delivery provider; see our Privacy Policy. You can revoke access to a specific integration directly from that provider's own account settings (e.g. Google's or Microsoft's connected-apps page) at any time, or delete your Atronet account from your dashboard to revoke all connected access at once. An in-dashboard control to disconnect one integration on its own is not yet available. You can also contact us at jacob@atronet.co for help with this. We are not responsible for outages or errors originating from these third-party services.
6. Booking requests and alerts to you
If you have not connected a calendar Atronet can book into, Atronet does not book appointments. It records a booking request, tells the customer that you will confirm a time, and alerts you. Nothing is booked until you confirm it with the customer. Atronet alerts you by text to the mobile number you give us, and by email where available. You must keep a working mobile number and email address on your account and confirm them when asked. Alerts depend on mobile networks, email providers and other third parties, so we cannot guarantee that every alert arrives. Your dashboard shows every alert and whether delivery was confirmed, and you should check it regularly.
7. Acceptable use
You may not use the Service to send unlawful, harassing, deceptive, or fraudulent messages; to send messages to numbers that haven't consented; to attempt to access another business's data; or to interfere with the Service's operation.
8. Your data
You retain ownership of your business and customer data. You can export a copy of your data at any time from your dashboard, and request deletion of your account and all associated data at any time. See our Privacy Policy for details.
9. Service availability
We aim for high availability but do not guarantee the Service will be uninterrupted or error-free. Automated replies are drafted by an AI model and may occasionally be inaccurate. The Service is a tool to assist your business, not a substitute for your own oversight of customer communications.
10. Limitation of liability
To the maximum extent permitted by law, Atronet is not liable for indirect, incidental, or consequential damages arising from use of the Service. Our total liability for any claim is limited to the fees you paid us in the three months preceding the claim. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
11. Termination
You may cancel your account at any time from your dashboard. We may suspend or terminate accounts that violate these Terms, don't pay outstanding fees, or send unlawful/unsolicited messages.
12. Changes to these Terms
We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above.
13. Governing law
These Terms are governed by the laws of England and Wales, and any dispute arising from them or your use of the Service is subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact
Questions about these Terms: jacob@atronet.co